Using analytics to improve passengers’ experiences
As the big data phenomena boomed in 2010, Air France wanted a system that would help them monitor, analyse and engage on social and online media. With this…
Mastering the Customer Experience for Telecom providers
With the rise of social networking sites, users multiplied and so did their audience. Understanding the importance of tracking brand mentions on the web to improve customer experience,…
Air France and the “big data” phenomena
We’re proud to state that Air France has been a client of Akio Insights for over 5 years. By adding new dimensions to the project every year, the…
Delivering key insights to the number #1 university in Quebec
The University of Montreal, along with its affiliates, HEC Montréal and the École Polytechnique, is ranked number 1 in Quebec for undergraduate and graduate programs and research centres. It…
Helping Air France with its digital reputation
AKIO and Air France created FlyerBuzz, a customised platform which collects all relevant data from multiple online sources (webnews, Twitter, Facebook, blogs, forums, YouTube, etc.), ensuring it is…