A Valentine’s story of Unified Voice and Digital Channels in the Contact Centre as a Service world.
Once upon a time, in the faraway land of CCaaS, Alex (the client) was enjoying goods and services offered by…
AKIO invests 7 million euros in the development of its Akio.cx customer relationship platform
In the context of strong growth in the Customer Relationship market, AKIO has announced a €7 million investment to finance…
Business France & la French Tech to participate in Netcomm Forum Event in Milan
On the 30 and 31 May, AKIO will be present at the e-commerce event ‘Netcomm Forum’, in the French Tech…
Customer experience: an original approach to communicate efficiently
At a recent meeting of the French national association of marketing professionals (Club Adetem), Fréderic Lobermann, Director of Marketing and…
Using analytics to improve passengers’ experiences
As the big data phenomena boomed in 2010, Air France wanted a system that would help them monitor, analyse and…
Mastering the Customer Experience for Telecom providers
With the rise of social networking sites, users multiplied and so did their audience. Understanding the importance of tracking brand…
Air France and the “big data” phenomena
We’re proud to state that Air France has been a client of Akio Insights for over 5 years. By adding…
Delivering key insights to the number #1 university in Quebec
The University of Montreal, along with its affiliates, HEC Montréal and the École Polytechnique, is ranked number 1 in Quebec…
Helping Air France with its digital reputation
AKIO and Air France created FlyerBuzz, a customised platform which collects all relevant data from multiple online sources (webnews, Twitter,…