Akio.cx, the ultimate Contact Center software
Developed by AKIO, the software editor specialised in improving omnichannel customer experience for call center and customer service departments since 1998.
Telephone
Incoming and outgoing calls. SIP and WebRTC communications. Remote or teleworking sites
AI assistant to suggest relevant responses. Business knowledge base and standard messages
Chat
Greeting message settings, access to the database of standard responses and customer history, various attachment formats
Messenger
Management of Facebook Messenger conversations, with the same user-friendly interface as other channels
Management of private Twitter interactions (DMs), with the same user-friendly interface as other channels
Videoconference
Telephone communications via CTI connectors, chat or video, with visibility on the availability of in-house experts
OMNICHANNEL PLATFORM
Unified management of omnichannel customer service interactions with Akio.cx call and contact center software
Serving customers well is an increasingly complicated challenge, as new channels of communication generate complex interaction processes. AKIO transforms the agent into a Smart Advisor who is in the best possible position to interact with customers, thanks to Akio.cx call center software, a comprehensive and modular tool for improving customer satisfaction. The Akio.cx platform equips call and contact centers, customer services and outsourcers in France and around the world with a built-in omnichannel solution – voice, e-mail, Chat, SMS, social networks (Twitter, Facebook): a unified interface that simplifies the work of agents and makes it easier to manage activity.
200
Clients
2000
Users
30K
Interactions /day
70%
Customer referrals
CLIENT TESTIMONIALS
They have chosen AKIO
THE ADVANTAGES
Your call center and customer service software
A platform that is easy to deploy and use, all-in-one and scalable, that interfaces effortlessly with other customer service tools – CRM, BI, EDM, etc.
Channels
Omnichannel call center software: voice channels (inbound calls, Interactive Voice Server, Web Call Back, outbound campaigns, etc.) and digital channels (email, Chat, social networks, etc.)
Support
Experienced business consultants: definition of functional and technical requirements, configuration, support, workshops and training. Beyond the tool, a team at your side
Technologies
Cloud platform, multi-channel routing, Artificial Intelligence, automation, and integration pack (CRM interface banner, API library, Webhooks and Datamart)
Akio Insights
Voice of the customer: contact center verbatim, customer satisfaction surveys, web ratings & reviews, social networks + eReputation and market knowledge: print & online monitoring and analysis.
“Transforming for ever greater simplicity, with Customer Service software that makes the work of agent and supervisors easier. Transforming to improve the Customer Experience with advanced technologies in omnichannel, collaborative working and Artificial Intelligence. Transforming with agility for a new world where Customer Knowledge and Data Security are key”
Patrick GIUDICELLI, AKIO President
THE OFFERS
The Akio.cx platform
Akio.cx is a call center software package composed of 3 complementary offers that enable companies to strengthen customer relations by providing the means to answer more effectively whatever channel is used, by leveraging internal expertise thanks to collaborative tools, by analysing customer conversations and by helping to share customer knowledge internally.
Akio Unified
One screen, one unique database to manage all client interactions. Improve the customer, agent and supervisor experience with Akio Unified omnichannel call center software.
Akio TWS
Unified communications, collaborative agenda, videoconferences, Chat, softphone, messaging or SMS, remote access… collaborative working has never been easier nor more effective.
Akio Insights
A single platform for tracking all customer feedback and market information. A comprehensive tool for monitoring and analysing media coverage, call center verbatim and conversations on social networks, blogs and forums.
AKIO UNIFIED FEATURES
Why choose Akio Unified call center and customer service software?
Akio Unified is the first unified customer experience management platform with equal maturity across voice, print, web and mobile channels. From a single point in your information system, in a all in one application, you can manage all the communication media available to your customers, throughout their customer journey.
- 100% omnichannel environment
- Enhanced agent interface
- Collaborative tools
- CRM and business applications integration
- Automatic contact recognition
- Smart distribution of interactions
AKIO TWS FEATURES
Why choose the Akio TWS collaborative tool?
Akio TWS enables any member of staff to communicate via any media (telephone, email, message, chat, videoconference). Ideal for remote working, these collaborative tools will enable your agents to respond more effectively to customer requests.
- Unified communications
- Videoconference
- Telephone supervision
- Smart telephone attendant
- Shared queues
- Telephone integration
AKIO INSIGHTS FEATURES
Why choose the Akio Insights verbatim & conversation analysis platform?
Voice of the customer semantic analysis and eReputation management have become a strategic activity for companies. Thanks to Akio Insights, the Customer Experience Manager can analyse conversations to deduce the most significant trends during exchanges. The trends detected by Akio Insights can help to improve customer service and corporate strategy.
- Powerful multilingual analysis system
- Ergonomic platform for browsing verbatim
- Customer Insights for reporting and in-depth analysis
- Alerts to detect volume peaks in real time
- eReputation module for image and visibility monitoring
- A team of experts to assist you
THE PARTNERS
Join the AKIO ecosystem
AKIO is a leading French provider of Call and Contact Center Software. For the past twenty years, AKIO has surrounded itself with a complete ecosystem of expertise and talent, made up of software publishers, consultants, operators, integrators and distributors.
Take part in the Success Stories of companies and institutions promoting the akio.cx call and contact center software by joining the AKIO ecosystem!