The customer relationship blog

Speaker | Paris, France | 31 March - 2 April, 2020 Stratégie Clients, the leading event in the customer experience sector in France, will be held from 31…

Speaker | London, UK | 18 & 19 March, 2020 On the 18 and 19 March we will be in London for the Call & Contact Centre Expo,…

In the context of strong growth in the Customer Relationship market, Akio has announced a €7 million investment to finance the evolution of its omnichannel cloud platform. Objective:…

On the 30 and 31 May, Akio will be present at the e-commerce event ‘Netcomm Forum’, in the French Tech area, joining the French delegation, which has been…

At a recent meeting of the French national association of marketing professionals (Club Adetem), Fréderic Lobermann, Director of Marketing and Public Client Experience at Orange, Daniel Le Doujet,…

As the big data phenomena boomed in 2010, Air France wanted a system that would help them monitor, analyse and engage on social and online media. With this…

With the rise of social networking sites, users multiplied and so did their audience. Understanding the importance of tracking brand mentions on the web to improve customer experience,…

We’re proud to state that Air France has been a client of Akio Spotter for over 5 years. By adding new dimensions to the project every year, the…

The University of Montreal, along with its affiliates, HEC Montréal and the École Polytechnique, is ranked number 1 in Quebec for undergraduate and graduate programs and research centres. It…

Akio Spotter and Air France created FlyerBuzz, a customised platform which collects all relevant data from multiple online sources (webnews, Twitter, Facebook, blogs, forums, YouTube, etc.), ensuring it…