Click here for the Alcatel-Lucent Enterprise Press Release. Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel…
Dear clients, partners and members of the Akio community,The health crisis that we are currently going through is a test for the strength of our relations and the…
Once upon a time, in the faraway land of CCaaS, Alex (the client) was enjoying goods and services offered by retailers and e-retailers across the country and beyond.…
![[Event] Stratégie Clients 2020](https://www.akio.com/wp-content/uploads/2020/01/20200110_event_SalonStrategieClientEN.png)
Speaker | Paris, France | Now 1 - 3 September, 2020 Were you planning on visiting the Stratégie Clients event in Paris to find the perfect omnichannel contact…
![[Event] Call & Contact Centre Expo 2020](https://www.akio.com/wp-content/uploads/2020/01/20200110_event_CallcontactCentreExpoEN.png)
Speaker | London, UK | 18 & 19 March, 2020 On the 18 and 19 March we will be in London for the Call & Contact Centre Expo,…
In the context of strong growth in the Customer Relationship market, Akio has announced a €7 million investment to finance the evolution of its omnichannel cloud platform. Objective:…
On the 30 and 31 May, Akio will be present at the e-commerce event ‘Netcomm Forum’, in the French Tech area, joining the French delegation, which has been…
At a recent meeting of the French national association of marketing professionals (Club Adetem), Fréderic Lobermann, Director of Marketing and Public Client Experience at Orange, Daniel Le Doujet,…
As the big data phenomena boomed in 2010, Air France wanted a system that would help them monitor, analyse and engage on social and online media. With this…
With the rise of social networking sites, users multiplied and so did their audience. Understanding the importance of tracking brand mentions on the web to improve customer experience,…
