The customer relationship blog

Speaker | London, UK | 18 & 19 March, 2020 On the 18 and 19 March we will be in London for the Call & Contact Centre Expo,…

Philippe Guiheneuc is the Marketing Director at Akio, a company that provides customer experience software platforms. It proposes cross-channel solutions that help you with customer engagement management, voice of…

Paris, May 28, 2020 - Akio, publisher of the Akio.Cx software platform for call centres and customer services, announces the acquisition of Algoria, a software publisher specialised in…

Click here for the Alcatel-Lucent Enterprise Press Release. Determined to meet the growing market demands for communication technologies, Alcatel Lucent Entreprise has chosen to rely on the omnichannel…

Dear clients, partners and members of the Akio community,The health crisis that we are currently going through is a test for the strength of our relations and the…

Once upon a time, in the faraway land of CCaaS, Alex (the client) was enjoying goods and services offered by retailers and e-retailers across the country and beyond.…

Speaker | Paris, France | April, 2020 Do you plan to visit the Stratégie Clients event in Paris to find the perfect omnichannel contact centre tool?  The preventive…

In the context of strong growth in the Customer Relationship market, Akio has announced a €7 million investment to finance the evolution of its omnichannel cloud platform. Objective:…

On the 30 and 31 May, Akio will be present at the e-commerce event ‘Netcomm Forum’, in the French Tech area, joining the French delegation, which has been…

At a recent meeting of the French national association of marketing professionals (Club Adetem), Fréderic Lobermann, Director of Marketing and Public Client Experience at Orange, Daniel Le Doujet,…