Since its launch in 2001, Akio TWS has established itself as an avant-garde software suite in the world of CTI…

In an increasingly digitised and flexible business world, an organisation's ability to adapt and innovate in its communication tools and…

New features for more powerful and intuitive analysis of customer interactions.At AKIO, we are convinced that understanding your customers is…

For almost 7 years, French fashion retailer Kiabi has been using Akio Insights, the customer feedback and interaction analysis platform,…

Written by American journalist Scott CLARK - specialist in customer experience and AI - this article explores the crucial trends…

 According to a study carried out by Gartner in 2023*, 80% of companies are using or planning to use semantic…

Speaker | Paris, France | 26, 27 & 28 March 2024Are you a regular at E-marketing Paris and Stratégie Clients?…

The companies that outperform have all achieved a very high level of customer loyalty. This is easy to explain... but…

Are you looking to improve customer satisfaction and ease your agents' workload by equipping your contact centre with efficient and…

2021’s key moments, projects for 2022, it’s time for analysis and new starts! On behalf of all the AKIO teams…