BizNews – Akio TWS: MSA (Mutualité Sociale Agricole) passes the 15,000 user mark (including almost 9,000 softphones)


In an increasingly digitised and flexible business world, an organisation’s ability to adapt and innovate in its communication tools and methods is becoming crucial. It is in this context that the recent story of the Mutualité Sociale Agricole (MSA) with the Akio TWS solution takes on its full meaning.

After an initial roll-out on a restricted perimeter in 2017 (3,000 users, including 200 softphones), the MSA (Mutualité Sociale Agricole) has gradually extended the use of Akio TWS over the last 6 years, finally reaching the milestone of 15,000 users (including almost 9,000 softphones) at the end of 2023!

In the case of softphones, this success was accelerated by the Covid 19 health crisis and the need to enable MSA employees to work efficiently from home, benefiting from all the functions of their company telephony.

This performance is further proof of Akio TWS’s ability to be deployed quickly and easily, and to integrate simply and effectively into demanding environments and complex infrastructures: at MSA, Akio TWS integrates with a Mitel MiVoice 5000 telephony infrastructure, with the corporate directory (LDAP/Active Directory), and runs in Citrix thin client sessions.

logo Akio TWS Travail collaboratif

About Akio TWS:

Akio TWS (Telephony Web Services) is a UCaaS software suite for CTI (Computer Telephony Integration), presence management and collaborative softphony, which has more than 300,000 users at over 3,000 corporate customers in all business sectors, on systems ranging from 5 users to now more than 15,000 users.

Akio TWS is delivered in both On Premises and Cloud modes through a network of distributors and value-added resellers/integrators.

Akio TWS is also the collaborative softphone integrated into the Akio Unified CCaaS platform, the Omnichannel Contact Centre published by AKIO.