Akio TWS features
Presence management
See whether your colleagues are on the phone, busy, absent, and check their diaries (Office 365 synchronisation, G-Suite, Zimbra, etc.).
Unified communications
Telephone, softphone, chat, video, application sharing, e-mail, SMS... Choose the best way to communicate with your contacts using a single interface.
Videoconferencing
Organise on-the-fly conferences including chat, audio, video and desktop sharing (up to 25 participants, including 9 in HD video and desktop sharing)
Telephone management
Control all telephony functions at the click of a button: pick up, hold, transfer calls, 3-way conferencing, divert, alternate, hang up...
IP Softphone on PC
Make calls from your PC. Whether you're on the move or working from home, you can benefit from all the features of Akio TWS while remaining connected to your company telephony system.
IP softphone on smartphone
With Akio TWS Mobile, collaborative functions can be embedded on your iOS or Android smartphone as an extension to your corporate telephony and IS.
Automatic dialling
Highlight a phone number on a web page or in an application and automatically launch the call with a single click or using a keyboard shortcut.
Identification of callers
If the caller's number is listed in a connected directory, the identification information is displayed and you can open the record in your CRM.
Intelligent call filtering and forwarding
Automatically direct your incoming calls according to a number of criteria, such as your availability, the caller's identity, etc., and receive your voice messages by email.
Intelligent telephone reception
TWS Smart Attendant is the first intelligent PC-based Operator Console on the market, displaying the staff most frequently requested by the caller.
Shared waiting queues
Call queues display the names of callers and allow authorised employees to pick up the call of their choice (with waiting time).
Telephone integration
Easily add telephony functionality to your business applications - or develop communicating applications yourself - using the TWS Toolkit.
Unified communications integration
