Patrick GIUDICELLI, CEO and founder of AKIO, represents France at the G20 YEA in Brazil.Each year, G20 members meet to…

Improving customer service is a constant goal for businesses of all sizes. By delivering an exceptional customer experience with Akio.cx,…

They have put their trust in us: STELOGY is beefing up the membership service of RESAH (Réseaux des Acheteurs Hospitaliers)…

Discover the new integration for an omnichannel contact center boosted by AI and Insights, with our Voice of the Customer…

Since its launch in 2001, Akio TWS has established itself as an avant-garde software suite in the world of CTI…

In an increasingly digitised and flexible business world, an organisation's ability to adapt and innovate in its communication tools and…

New features for more powerful and intuitive analysis of customer interactions.At AKIO, we are convinced that understanding your customers is…

For almost 7 years, French fashion retailer Kiabi has been using Akio Insights, the customer feedback and interaction analysis platform,…

Written by American journalist Scott CLARK - specialist in customer experience and AI - this article explores the crucial trends…

 According to a study carried out by Gartner in 2023*, 80% of companies are using or planning to use semantic…