BizNews – Akio Insights: Kiabi, listening to customers in the conversational age
For almost 7 years, French fashion retailer Kiabi has been using Akio Insights, the customer feedback and interaction analysis platform,…
6 Key trends for contact centers in 2024
Written by American journalist Scott CLARK - specialist in customer experience and AI - this article explores the crucial trends…
Semantic analysis in customer relations
According to a study carried out by Gartner in 2023*, 80% of companies are using or planning to use semantic…
[Event] All4Customer 2024, the new version of the major french Customer Relationship event
Speaker | Paris, France | 26, 27 & 28 March 2024Are you a regular at E-marketing Paris and Stratégie Clients?…
The crucial importance of customer loyalty
The companies that outperform have all achieved a very high level of customer loyalty. This is easy to explain... but…
Strategy Clients, the Customer Relationship Event, 28, 29 & 30th of March 2023
Are you looking to improve customer satisfaction and ease your agents' workload by equipping your contact centre with efficient and…
Best wishes for the new era of customer service: an edito by Patrick GIUDICELLI, AKIO CEO
2021’s key moments, projects for 2022, it’s time for analysis and new starts! On behalf of all the AKIO teams…
Launch of ALE Connect, powered by AKIO
Alcatel-Lucent Enterprise expands its Digital Age Communications portofolio with ALE Connect powered by AKIO, an innovative platform born from a…
London is calling! AKIO’s announcements on Call & Contact Center UK
AKIO has chosen London for two exclusive announcements: the launch of the ALE Connect offer and the integration of sentiment analysis technology into its…
[Event] Call & Contact Centre Expo 2021
Speaker | London, UK | 16 & 17 November, 2021 The AKIO team is delighted to participate in the next…