Strategy Clients, the Customer Relationship Event, 28, 29 & 30th of March 2023

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Are you looking to improve customer satisfaction and ease your agents’ workload by equipping your contact centre with efficient and reliable tools?

Visit us at the Stratégie Clients trade fair, Porte de Versailles, Pavillon 5, stand G12-H13 to be exact!

The AKIO team will be presenting the omnichannel customer interaction management platform, as well as its collaborative work and sentiment analysis tools. Live demonstrations and conference under preparation!

⏲️ Tuesday 28 mars 2023  16h – 16h50 – AMPHITHÉÂTRE VERDI

In the age of conversational Artificial Intelligence (AI) in contact centres, what role will humans play?

Virtual conversational agents are gradually invading our daily lives. In contact centres, chatbots such as ChatGPT and Google Bard among others, hold the promise of distributing requests more efficiently, conversing with customers in a more natural way and even analysing their intent. The questions that loom large are, how should they be used; will they replace humans; or will they be part of creating the augmented agent? Join us as three Customer Service innovation experts come together to discuss this compelling topic and address your questions.

  • Patrick GIUDICELLI – Président – AKIO