Best wishes for the new era of customer service: an edito by Patrick GIUDICELLI, AKIO CEO

AKIO 2022

2021’s key moments, projects for 2022, it’s time for analysis and new starts! On behalf of all the AKIO teams may this new year bring you achievements and successes beyond your expectations. 

With the finalisation of the innovative Alcatel-Lucent Enterprise & AKIO project and  the integration of sentiment analysis technologies  within our customer service tools, 2021 has launched a new era. 

2021, year of the official launch of the CCaaS hybrid offer, powered by AKIO: available now in Europe through the Alcatel-Lucent Enterprise resellers network. 

2021, year of the CX Award prize for the KIABI company with its project “Voice of the customer: omnichannel customer interactions semantic analysis” with the Akio Insights platform

A year of continuous work to stand out of the crowd and strengthen, always, the bond with our clients and partners. 

In 2021 we have exchanged, over the phone, during video-conferences, workshops, webinars and during professional events such as the CRM Meetings in Cannes, France and the Call&Contact Center in London, UK. 

2022 starts with a direction “Toward the upcoming transformation of customer service” with the AKIO Meet-up

Transform towards more simplicity, with call center software that makes life easier for customer support agents and client relation managers. Transform to improve customer experience with state-of-the-art technologies in the fields of omnichannel, collaboration and Artificial Intelligence. 

So before the Stratégie Clients event in Paris in March 2022, a professional gathering we are all eager to join in person this year, I invite you to join the AKIO community for our annual Meet-up: the video-conferences and workshops, will take place on the 1st of February, to start together the Chinese year of the Tiger. 

We will be delighted to introduce you to the ALE Connect and offers during the morning sessions. 

The afternoon will be dedicated to our clients with the Users Club workshops and the presentation of the 2022 Road Map.

I wish you the best, from the bottom of my heart. The AKIO teams and I remain by your side to make 2022 a year to be remembered!