RESOURCES

RESOURCES

White Paper | L’Argus de l’Assurance | November, 2017
The customer support team and the digital strategy - A study by Akio & L’Argus de l’Assurance

Find out what Customer Support teams working in the Insurance sector had to say about digital strategies. An Akio & L’Argus de l'Assurance study.

Case Study | PagesJaunes | November, 2017
Akio Spotter - The online and social media reputation project of PagesJaunes

Discover how this iconic brand manages its online reputation and engagement strategy with the Akio Spotter platform!

White Paper | Markess | September, 2017
white paper Akio and Markess

Learn how to optimise the customer experience by reducing complexity: An Akio white paper in collaboration with Markess.

Case Study | Air France | June, 2016
Using analytics to improve passengers' experiences - Air France Case Study

Discover how Air France benefited from our analytical features to better understand the customer voice and maximise passengers’ experience.

Case Study | Telecom | September, 2015
Mastering the Customer Experience for Telecom providers

Learn how we monitored and analysed the Customer Experience on the web and social media for the biggest French telecom service provider.

Case Study | Air France | July, 2014
Air France and the “big data” phenomena – Akio Spotter Case Study

Find out how we helped Air France assessing the “big data” phenomena by conceiving a custom monitoring and analysis system.

Customer Stories | University of Montreal | March, 2014
Managing the international ereputation of the University of Montreal – Akio Spotter Customer Story

Read about how we identified and monitored the most influential sources, structured all documents and provided enriched data to the University of Montreal.

Customer Stories | Air France | June, 2013
Using analytics to improve passengers’ experiences – Akio Spotter Case Study with Air France

Your online reputation is important. Find out how we supported Air France to manage it by implementing a worldwide monitoring and analysis platform.