Use classification for concrete, automatable actions with Akio Interaction Analytics Analysis of incoming interactions, providing information on the sentiment and…
Dear customers and partners,As we head into the new season, we remain focused on our goal: putting technology at the…
From 15 to 20 September 2025, the French delegation to the G20 YEA will meet in Johannesburg, South Africa. Every…
Over the years, ENGIE Pro's Customer Service has put in place a series of measures aimed at continuously improving the…
In a world where 70% of consumers believe that AI can improve the personalisation and efficiency of the customer experience,…
The AKIO teams and their partner Alcatel-Lucent Enterprise will welcome you at Stand D58 during A4C, the must-attend event for…
Customer Experience, a key factor in the success of organisations, is shaped by all the interactions that a customer may…
The French Customer Relationship Tech sector continues to grow and diversify, and it is with great enthusiasm that we salute…
Akio Unified is an intuitive and unified omnichannel contact center platform, designed to support agents in their daily tasks and…
The Réseau des Acheteurs Hospitaliers (RESAH) is a leading purchasing group in the French hospital sector, which is gradually extending…
