API, CRM and Webhooks

Akio Unified integrates easily with other customer service tools and technologies

 

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Ready-to-use connectors


Accessibility

   

External CRM interfaces

Akio Unified can be integrated with any third-party tools.

  • CRM, EDM, archiving, e-commerce platforms and many others.
  • "In-house" tools, developed by your company for your internal users.

You will have a customised interface to easily manage the integrations.

  • No need to call another company to help you.
  • No problems during version upgrades.

A wide range of APIs and rest APIs available


Customisation

   

Integrations

Akio provides you with an API portal so you can perform integrations with any other tool.

API box

The Web Box is an Akio Unified component which enables you to set up channels such as chat or web callback. This component allows you to customise the visual aspects of the chat or web callback modules (colours, font style, layout).

 

  • No technical skills required.
  • Complete control of this significant part of the customer journey.

Webhooks on demand


Simplicity

   

Notifications

A ‘webhook’ in web development is a method of augmenting or altering the behaviour of a web page, or web application, with custom callbacks. This allows you to manage callbacks without being affiliated with the website or application. What this means is that webhooks make communications easier between Akio's servers and yours and you can easily integrate selected events into your different internal systems, such as ERP, CRM, Back-Office order system and so on. In addition, the information system is updated in real time to facilitate the process of data intelligence.

Configuration interface

The webhook configuration is available through a simple interface. It is very easy to add, modify or delete events.

Simplify the way you manage your customer service

 

Get in touch with us to find out how our technologies can help you.

 

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