Akio quickly entered the chatbot market by acquiring an innovative technology company called Dialonics (Orange spin-off) in 2012.
Mobile is on its way to become one of the most used channels for customer service. With that in mind, Akio anticipated this trend and acquired Dialonics in 2012, which provided highly innovative technology for personal assistants.
As early as 2000, Akio supported a University Research Program dedicated to the study of artificial intelligence within customer service. Akio quickly integrated the findings of this study into its offers and began proposing a knowledge base for agents or a self-service for customers visiting websites.
Akio supports startups that aim to develop innovative solutions in order to improve the customer experience.
Below are some of the companies which are part of the program:
Akio will be more than happy to share with you its short and mid-term vision, and learn more about your goals and vision of what lies ahead for customer service.
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