Discover the hidden gems in your customer journey
Access the data collected at any time, anywhere.
Semantic data content
Customised graph creator
Have access to the content of each verbatim
Take advantage of the possibilities available for creating graphs
Launch a multi-criteria search on all or part of the data collected
Export data to Excel and retrieve graphs as images
Qualify data in order to meet specific categorisation requirements
Create personal searches, add comments, translate documents and share it with the rest of the team.
Easily understand the voice of the customer
Akio Analytics provides users with dashboards with the crunched data and relevant KPIs businesses need.
Akio Analytics provides a full catalogue of widgets: tag clouds, key performance indicators, graphs, radars, maps and more.
These dashboards may be customised to meet the specific needs of the teams.
Collaborative decision-making and management assistance tools for customer service and marketing
Akio Analytics can provide managers with real-time alerts about certain happenings or behaviour, based on a specific analysis criteria defined by your business.
Newsletters allow you to share information and key performance indicators of any given period with your team or anyone else in the company.
Share in-depth analysis through our reporting features
Any given period of time
Benefit from our expertise
Ad hoc studies carried out on demand in order to find answers to a specific question.
Dynamic Reports are a new breed of reports available and are provided in web format.
Technology is just a means, not an end-goal in itself
Our team will advise you on the definition of your project scope, the organisation of the analytical structure, and will accompany you through the setup stages to ensure that users get the most out of our tools and training.
We will remain present throughout the project, with support ranging from quality control to the assignment of an external monitoring team you can count on.
A user-friendly interface at your service
Our modular architecture enables us to create specific access conditions for different user profiles (teams, departments, subsidiaries) in order to maximise the efficiency of the tools.
Our dashboards can combine several levels, offering simple navigation with multiple levels of analysis. From your platform, you can publish graphs, newsletters and alerts, or share, qualify and annotate documents.
You can explore your data by using simple search queries, applying text-mining operations instantly, managing your sources, search queries and users... in just a few clicks.
Save precious time with our Client Support
You decide on the level of client support that you would like to have in your project. From the configuration of the platform to the qualification/analysis/filtering of the data, the production and publication of alerts, and creation of syntheses & reports.
We train your users on how to use the platform and make the best of our deliverables, but we also provide training on the definition of analytical models and the production of deliverables by your team.
Innovation is always at the heart of our developments
Our R&D department is constantly innovating and looking for new ways to provide a better user experience for our clients.
We work with the intent of creating new or improved technology to deliver innovative products and services. In addition, our collaborative approach allows customers and employees to regularly contribute with their own ideas for innovation.
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