Understand and analyse contact centre and social media verbatims
The conversations you have with your customers, as well as the conversations customers have with each other, have great value. There are many opportunities and improvement tips your business can gain when you take a closer look at what's being said in your contact centre and on social media. Akio Analytics allow you to collect, organise and analyse unstructured data, the same way you analyse structured data from your CRM, customer surveys and so on.
Akio Analytics analyses the voice of the customer so you are able to
Akio Analytics collects and analyses your customers' verbatims, regardless of where conversations were held.
Benefit from the insights generated by the voice of the customer analysis and improve your decision-making process
Graphical representations of the voice of the customer can truly help you determine the state of your customer experience.
By being on top of what your customers are saying, you can adjust strategies, define new objectives and improve the customer experience.
Fine tune customer journeys
Adjust your product offer
Akio Analytics enables you to quickly identify bottlenecks in your customer journeys and rapidly adapt to any change.
The analysis of the voice of the customer also enables you to improve your products, anticipate issues, prevent crises and more.
Improve your company's approach
Complete your NPS analysis
By analysing verbatim, agents can be trained to use the same vocabulary used by customers. This is key when creating a bond with your customers.
Complement your NPS or other satisfaction surveys with semantic analyses provided by Akio Analytics.
Take advantage of our expertise to improve your customer knowledge. Our team will help you customise KPIs and conceive specific dashboards.
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