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    Customer experience software solutions
    Engage | Listen | Analyse

Akio Unified, an all-in-one customer service platform


Improve customer experience by simplifying the work of your customer service team

       

Native multi-channel cloud platform

All traditional and digital channels in one place: calls, emails, chat, social media, click to call and SMS.

Simple and user-friendly

A unified customer service platform. Agents have access to customised tools that enable them to provide an omnichannel experience to all customers.

Customer-centric

A unified, omnichannel knowledge base is available to your agents at all times, regardless of the channel they are using to communicate with your customers.

Cutting-edge technology

A powerful datamart that provides reliable tools to manage real-time and past interactions. Akio Unified is able to handle thousands of interactions at the same time.

Akio Analytics, the voice of the customer explained


Improve your customer journey by understanding what they're really saying

   

Connect marketing with customer service

Analyse interactions in order to fine tune the customer journey, prevent crises from escalating, measure customer satisfaction and review your positioning.

Semantic analysis

Use our specific analytical models to understand customer feedback and identify insights to improve your decision-making processes.

Intelligent analysis

Quickly identify the topics your customers are talking about through customised widgets, KPIs and scores.

Integration of all data

Parse all types data sources: emails, chat messages, social media, blogs, customer reviews and satisfaction surveys.

 

 

Akio Spotter, the online reputation barometer


Get insights you can use to manage your brand’s strategy

   

360° reputation

Evaluate your reputation and adjust brand messages according to media and customer expectations.

Marketing intelligence

Stay ahead by monitoring your market trends and benchmark yourself against your competitors.

Data analysis

Listen to and analyse customer feedback to complete and fine-tune your customer journey and knowledge.

Influencer identification

Identify, follow and engage with your influencers and measure their impact towards your stakeholders.

OUR CLIENTS


These companies trust us

We have been working with Akio for 8 years! Their platform has made it possible for us to be very responsive in regards to the emails we receive from our members and prospects.

Claudine Briquet-Champroux

IT Project Manager, MNH

With more than 10,000 interactions per month, Akio Unified allows us to easily manage the customer service of the 18 brands we work for. With Akio, we have succeeded in breaking existing silos to bring high quality service to customers and prospects in a timely manner.

Kaouthare Bassit

Clients Relations Manager, The Other Store

We chose Akio because of its powerful ability to provide us with advice and support in our customer engagament project. Overall, we think that the solution is simple, intuitive and hold a very user-friendly interface. Even if our project started with incoming email management only, we knew for a fact that Akio would be ready to support us with other customer channels (chat or Web CallBack) and provide tailored features to our business.

Sophie Darreau

Customer Service Director, Via Presse

Akio Spotter has become an essential tool for us to follow our online reputation. The advanced monitoring and analysis capabilities of the Akio Spotter platform, combined with the expertise of their team of professionals, have proven to be key to the improvement of our Communications strategies. Its multiple features allow us to deepen the analysis of our data and obtain relevant insights about our latest actions.

Jean-Yves Larour

Communications Director, Harmonie Mutuelle

Thanks to Akio Spotter, we have a very flexible solution to monitor our corporate and digital reputation and obtain valuable information about our customers’ insights, which keeps managers and the Marketing Team informed. Being a company that is always at the centre of media attention, it is great to count on a proactive and professional team in our daily work.

Jean-Charles Tréhan

VP Communications, Air France

La Poste Mobile
Mutieg
The Other Store
Via Presse
Sarenza
BUT
Bruneau
Damart
Brico Depot
MGEN
Swisslife
Chorum
Kerialis
SMI
MNH
Engie
Europcar
EDF
BNP Paribas
Voyages SNCF
Air France
Meetic
GMF
AXA Assurance Banque
Hello Bank
Axelliance
Eurofeu
Enedis
PMU
GLS
RATP
Dila
AFNIC
URSSAF
AFPA
Kiabi
Pages Jaunes
ECDC
HOP
Media Consulta
Fusion for Energy
Harmonie Mutuelle