• Beyond Customer eXpectations
    Customer experience software solutions
    Engage | Analyse | Listen

Akio.Cx


       

Easy to use for agents

Easy to use by agents, with one screen to manage all conversations on all channels (voice, email, chat, Facebook, SMS) and consult previous conversations.

Semantic analysis module

Make the most of the data available to improve customer knowledge by analysing the voice of the customer: on all channels, feedback surveys or spontaneous feedback on the web.

Management tools for the supervisor

Dispatching rules / call transfers and customisable messages. Pre-configured dashboards for management of all activities.

eReputation module

To understand what your clients think about your company and its customer relations: monitoring of media and web mentions (influencers, prospects, competitors)...

Akio Analytics, the voice of the customer explained


Improve your customer journey by understanding what they're really saying

   

Connect marketing with customer service

Analyse interactions in order to fine tune the customer journey, prevent crises from escalating, measure customer satisfaction and review your positioning.

Semantic analysis

Use our specific analytical models to understand customer feedback and identify insights to improve your decision-making processes.

Intelligent analysis

Quickly identify the topics your customers are talking about through customised widgets, KPIs and scores.

Integration of all data

Parse all types data sources: emails, chat messages, social media, blogs, customer reviews and satisfaction surveys.

 

 

Akio Spotter, the online reputation barometer


Get insights you can use to manage your brand’s strategy

   

360° reputation

Evaluate your reputation and adjust brand messages according to media and customer expectations.

Marketing intelligence

Stay ahead by monitoring your market trends and benchmark yourself against your competitors.

Data analysis

Listen to and analyse customer feedback to complete and fine-tune your customer journey and knowledge.

Influencer identification

Identify, follow and engage with your influencers and measure their impact towards your stakeholders.

OUR CLIENTS


These companies trust us

Akio.Cx enables us to manage the customer services of our partner brands efficiently. We chose a tool that was natively multi-channel, where all channels can be handled together, to offer our clients and prospects a seamless experience and optimal quality of service.

Roman Attal

Head of Client Relations, The Other Store

We have been working with Akio for 8 years! Their platform has made it possible for us to be very responsive in regards to the emails we receive from our members and prospects.

Claudine Briquet-Champroux

IT Project Manager, MNH

We chose Akio because of its powerful ability to provide us with advice and support in our customer engagament project. Overall, we think that the solution is simple, intuitive and hold a very user-friendly interface. Even if our project started with incoming email management only, we knew for a fact that the Akio.Cx platform would be ready to support us with other customer channels (chat or Web CallBack) and provide tailored features to our business.

Sophie Darreau

Customer Service Director, Via Presse

Akio.Cx has become an essential tool for us to follow our online reputation. The advanced monitoring and analysis capabilities of the Akio.Cx platform, combined with the expertise of their team of professionals, have proven to be key to the improvement of our Communications strategies. Its multiple features allow us to deepen the analysis of our data and obtain relevant insights about our latest actions.

Jean-Yves Larour

Communications Director, Harmonie Mutuelle

Thanks to Akio.Cx, we have a very flexible solution to monitor our corporate and digital reputation and obtain valuable information about our customers’ insights, which keeps managers and the Marketing Team informed. Being a company that is always at the centre of media attention, it is great to count on a proactive and professional team in our daily work.

Jean-Charles Tréhan

VP Communications, Air France

La Poste Mobile
Energie Mutuelle
The Other Store
Via Presse
Sarenza
BUT
Bruneau
Damart
Brico Depot
MGEN
Swisslife
Chorum
Kerialis
SMI
MNH
EDF
BNP Paribas
OUI.sncf
Air France
GMF
AXA Assurance Banque
Hello Bank
Enedis
GLS
RATP
Dila
AFNIC
URSSAF
AFPA
Kiabi
Pages Jaunes
ECDC
HOP
Fusion for Energy
Harmonie Mutuelle
CRPN
micromania
carrefour
interflora
OPT
fft
mondadori
dhl
parfurms moins chers
Gerep
Repar'stores
Phoneo
Drawer
Funecap Groupe
Mutuelle des motards
ADL Partner
Tutélaire
Skyrock
Genassur
Digicall
IRCEM
Coriolis Telecom
Groupe Agrica
Sofath
Webhelp
Locservices
Paris Turf
Apivia
Voxens