Akio.Cx enables us to manage the customer services of our partner brands efficiently. We chose a tool that was natively multi-channel, where all channels can be handled together, to offer our clients and prospects a seamless experience and optimal quality of service.
Head of Client Relations, The Other Store
We have been working with Akio for 8 years! Their platform has made it possible for us to be very responsive in regards to the emails we receive from our members and prospects.
IT Project Manager, MNH
We chose Akio because of its powerful ability to provide us with advice and support in our customer engagament project. Overall, we think that the solution is simple, intuitive and hold a very user-friendly interface. Even if our project started with incoming email management only, we knew for a fact that the Akio.Cx platform would be ready to support us with other customer channels (chat or Web CallBack) and provide tailored features to our business.
Customer Service Director, Via Presse
Akio.Cx has become an essential tool for us to follow our online reputation. The advanced monitoring and analysis capabilities of the Akio.Cx platform, combined with the expertise of their team of professionals, have proven to be key to the improvement of our Communications strategies. Its multiple features allow us to deepen the analysis of our data and obtain relevant insights about our latest actions.
Communications Director, Harmonie Mutuelle
Thanks to Akio.Cx, we have a very flexible solution to monitor our corporate and digital reputation and obtain valuable information about our customers’ insights, which keeps managers and the Marketing Team informed. Being a company that is always at the centre of media attention, it is great to count on a proactive and professional team in our daily work.
VP Communications, Air France
Akio is a company that provides customer experience software platforms.
It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring.