Dear customers and partners,
As we head into the new season, we remain focused on our goal: putting technology at the service of contact center agents. The akio.cx software suite, which is fully omnichannel and unified, simplifies the daily lives of customer service advisors, improves team collaboration and values the customer’s voice to enhance performance.
This year, two AI modules from the akio.cx suite have seen a significant increase in adoption, confirming their key role in optimising customer interaction analysis. These tools, which support team productivity and contact center performance, have demonstrated their benefits in terms of time savings and simplification in numerous proof of concept projects, as evidenced, for example, by our client BRUNEAU.
Akio Agent Assist, which helps advisors respond in real time, and Akio Interaction Analytics, which automatically analyses the content and sentiment of exchanges. These concrete contributions from AI improve responsiveness, service quality and business management through greater visibility.
Security and compliance remain an essential foundation. The renewal of ISO 27001 certification is underway, and our solutions, designed and hosted in France, already comply with the NIS 2 directive.
Since the beginning of the year, several distinctions have confirmed the relevance of our approach: AKIO appears in the french ranking of trusted AI publishers published by ACN – L’Alliance pour la Confiance Numérique (for the second consecutive year) as well as in the main sectoral maps (VoiceLab, Les 40 outils français de Relation Client, HUB CXExperieNN’semble).
Coming this autumn, two key events where we can meet and present our innovations to you in person:
All4Customer Meetings, in Cannes, from 16 to 18 September, stand D03C, an opportunity to discover akio.cx and its latest developments first-hand.
- G20 Entrepreneurs, in Johannesburg, from 15 to 20 September, an international meeting in which I will personally participate as France’s representative, to share our ethical and secure vision of customer relations.
Thank you for your trust. Let us continue to work together to make customer relations a tangible driver of performance and excellence!
Patrick GIUDICELLI
President of AKIO