A visionary and innovative company that leads and anticipates omnichannel transformations in order to help customer-centric businesses.

Since its creation in 1998, Akio has been helping customer service departments with high value-added offers: native multi-channel solutions, as well as constant developments to tackle the new challenges imposed by omnichannel customer. We now have over 200 clients and 30.000 users in France and around the world, which we help to improve their customer experience and knowledge. Our mission is to respond to our customers' requirements and anticipate changes in the market to always stay one step ahead. We provide the go-to platforms for customer service, marketing, communications and digital departments.

 

Our platforms are dedicated to companies seeking to excel in customer experience!

Board of Directors


 

 

Patrick Giudicelli

President and Founder

Christine Bonnin

Analytics Chief Operating Officer

Audrey Gerbe

Client Relations Director

Benoit Richard

Chief Sales Officer

Samuel Rumeur

Product Manager

Fabienne Cingoz

Marketing & Communications Manager

Your customer experience matters. Akio Unified was conceived around cross-channel principles – interactions in different channels are seamlessly integrated


Akio is a member of Tech in France (previously AFDEL). With +150% growth over the least 5 years, our growth is higher than the average French companies in our market.

 

Akio is also part of Croissance Plus, a French network of business executives that works with government agencies, economic decision-makers and the media.

We provide innovation, agile methods and a brilliant team of experts. That means you'll get state-of-the-art software applications, assistance, advice and training throughout your whole project.

All of our applications hold a significant capacity to be integrated with other business applications through APIs, webhooks, connectors and more.

OUR CLIENTS


These companies trust us

Akio Unified enables us to manage the customer services of our partner brands efficiently. We chose a tool that was natively multi-channel, where all channels can be handled together, to offer our clients and prospects a seamless experience and optimal quality of service.

Roman Attal

Head of Client Relations, The Other Store

We have been working with Akio for 8 years! Their platform has made it possible for us to be very responsive in regards to the emails we receive from our members and prospects.

Claudine Briquet-Champroux

IT Project Manager, MNH

We chose Akio because of its powerful ability to provide us with advice and support in our customer engagament project. Overall, we think that the solution is simple, intuitive and hold a very user-friendly interface. Even if our project started with incoming email management only, we knew for a fact that Akio would be ready to support us with other customer channels (chat or Web CallBack) and provide tailored features to our business.

Sophie Darreau

Customer Service Director, Via Presse

Akio Spotter has become an essential tool for us to follow our online reputation. The advanced monitoring and analysis capabilities of the Akio Spotter platform, combined with the expertise of their team of professionals, have proven to be key to the improvement of our Communications strategies. Its multiple features allow us to deepen the analysis of our data and obtain relevant insights about our latest actions.

Jean-Yves Larour

Communications Director, Harmonie Mutuelle

Thanks to Akio Spotter, we have a very flexible solution to monitor our corporate and digital reputation and obtain valuable information about our customers’ insights, which keeps managers and the Marketing Team informed. Being a company that is always at the centre of media attention, it is great to count on a proactive and professional team in our daily work.

Jean-Charles Tréhan

VP Communications, Air France

La Poste Mobile
Mutieg
The Other Store
Via Presse
Sarenza
BUT
Bruneau
Damart
Brico Depot
MGEN
Swisslife
Chorum
Kerialis
SMI
MNH
Europcar
EDF
BNP Paribas
Voyages SNCF
Air France
GMF
AXA Assurance Banque
Hello Bank
Axelliance
Eurofeu
Enedis
GLS
RATP
Dila
AFNIC
URSSAF
AFPA
Kiabi
Pages Jaunes
ECDC
HOP
Fusion for Energy
Harmonie Mutuelle
CRPN
micromania
carrefour
groupe h2a
interflora
opt
technidrill
fft
mondadori
dhl
parfurms moins chers