A visionary and innovative company that leads and anticipates omnichannel transformations in order to help customer-centric businesses.
Akio is the only software provider of its kind in the Customer Experience Management market. It proposes cross-channel solutions that help you with customer engagement management, voice of the customer analysis and brand reputation monitoring.
With its 360° customer and brand vision, Akio is positioned as a customer experience pioneer.
The investments dedicated to R&D initiatives place Akio as one of the most innovative technology companies (BPI Innovation award) in the market. Our growth plan, led by Patrick Giudicelli, our President, ensures that we are the best alternative when compared to other platforms in the market.
Since its creation in 1998, Akio has been helping customer service departments with high value-added offers: native multi-channel solutions, as well as constant developments to tackle the new challenges imposed by omnichannel customer. We now have over 200 clients and 30.000 users in France and around the world, which we help to improve their customer experience and knowledge. Our mission is to respond to our customers' requirements and anticipate changes in the market to always stay one step ahead. We provide the go-to platforms for customer service, marketing, communications and digital departments.
Our platforms are dedicated to companies seeking to excel in customer experience!
Akio is a member of Tech in France (previously AFDEL). With +150% growth over the least 5 years, our growth is higher than the average French companies in our market.
Akio is also part of Croissance Plus, a French network of business executives that works with government agencies, economic decision-makers and the media.
We provide innovation, agile methods and a brilliant team of experts. That means you'll get state-of-the-art software applications, assistance, advice and training throughout your whole project.
All of our applications hold a significant capacity to be integrated with other business applications through APIs, webhooks, connectors and more.
These companies trust us
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