A visionary and innovative company that leads and anticipates omnichannel transformations in order to help customer-centric businesses.

What Akio does for you



Since its creation in 1998, Akio has been helping customer service departments with high value-added offers: native multi-channel solutions, as well as constant developments to tackle the new challenges imposed by omnichannel customer. We now have over 200 clients and 30.000 users in France and around the world, which we help to improve their customer experience and knowledge. Our mission is to respond to our customers' requirements and anticipate changes in the market to always stay one step ahead. We provide the go-to platforms for customer service, marketing, communications and digital departments.


Our platforms are dedicated to companies seeking to excel in customer experience!

Board of Directors



Patrick Giudicelli

President and Founder

Christine Bonnin

Analytics Chief Operating Officer

Audrey Gerbe

Client Relations Director

Benoit Richard

Chief Sales Officer

Samuel Rumeur

Product Manager

Gwénola Rodier

Marketing & Communications Manager

Your customer experience matters. Akio Unified was conceived around cross-channel principles – interactions in different channels are seamlessly integrated

Akio is a sustainable company, rated G3+ by the Banque de France. This rating guarantees our financial solidity.


Akio is a member of Tech in France (previously AFDEL). With +150% growth over the least 5 years, our growth is higher than the average French companies in our market.


Akio is also part of Croissance Plus, a French network of business executives that works with government agencies, economic decision-makers and the media.

We provide innovation, agile methods and a brilliant team of experts. That means you'll get state-of-the-art software applications, assistance, advice and training throughout your whole project.

All of our applications hold a significant capacity to be integrated with other business applications through APIs, webhooks, connectors and more.


These companies trust us

We have been working with Akio for 8 years! Their platform has made it possible for us to be very responsive in regards to the emails we receive from our members and prospects.

Claudine Briquet-Champroux

IT Project Manager, MNH

With more than 10,000 interactions per month, Akio Unified allows us to easily manage the customer service of the 18 brands we work for. With Akio, we have succeeded in breaking existing silos to bring high quality service to customers and prospects in a timely manner.

Kaouthare Bassit

Clients Relations Manager, The Other Store

We chose Akio because of its powerful ability to provide us with advice and support in our customer engagament project. Overall, we think that the solution is simple, intuitive and hold a very user-friendly interface. Even if our project started with incoming email management only, we knew for a fact that Akio would be ready to support us with other customer channels (chat or Web CallBack) and provide tailored features to our business.

Sophie Darreau

Customer Service Director, Via Presse

Akio Spotter has become an essential tool for us to follow our online reputation. The advanced monitoring and analysis capabilities of the Akio Spotter platform, combined with the expertise of their team of professionals, have proven to be key to the improvement of our Communications strategies. Its multiple features allow us to deepen the analysis of our data and obtain relevant insights about our latest actions.

Jean-Yves Larour

Communications Director, Harmonie Mutuelle

Thanks to Akio Spotter, we have a very flexible solution to monitor our corporate and digital reputation and obtain valuable information about our customers’ insights, which keeps managers and the Marketing Team informed. Being a company that is always at the centre of media attention, it is great to count on a proactive and professional team in our daily work.

Jean-Charles Tréhan

VP Communications, Air France

La Poste Mobile
The Other Store
Via Presse
Brico Depot
BNP Paribas
Voyages SNCF
Air France
AXA Assurance Banque
Hello Bank
Pages Jaunes
Media Consulta
Fusion for Energy
Harmonie Mutuelle