The leader in the global customer eXperience management market, Akio Software publishes an integrated software suite that enables all contact media to be handled with the same level of maturity – voice, written, web and mobile – between the company and its customer.
The Akio’s unified contact management solution, Akio Unified Interaction Center, equips customer service departments and medium and large capacity contact centres with IVR, call and email, chat session, web self-service, call-back web, SMS, fax and letter management modules.
Its Akio Unified Interaction Center multi-channel offer enables contact centres’ quality of service and productivity to be optimised.
Akio is clearly positioned on the market of software providers specialised in cross-channel interactions with a dedicated offer to contact centers.
Akio Software is a sustainable company, G3+ rated by the Banque de France. This valuation ensures its financial strength.
The Akio Software company is also member of AFDEL (French Softwares’ Publishers Association). With a growth of 150% in the last five years, the company sustains a higher development than the average of the French publishers.
Akio is also a member of Croissance Plus, a French network of leaders coming from small and medium-sized enterprises, which play a major role toward public authorities, economic decision-makers and media.
Akio Software has over 300 references across all sectors of activity: BNP PARIBAS, AXA BANQUE, BUT, EDF, APRIL, BRANDALLEY, DHL, EUROPCAR, RATP, ENGIE, ORANGE, SNCF, MICHELIN TRAVEL PARTNER, SFR, LA POSTE MOBILE, SHOWROOMPRIVE.COM, MGEN, AG2R LA MONDIALE, PROMOD, RTL, BANQUE DE FRANCE, PMU, SWISSLIFE, THE OTHER STORE…
Headquarter : 43 rue de Dunkerque – 75010 Paris – France