AKIO https://www.akio.com/en/ Call center software Thu, 13 Nov 2025 08:50:18 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.8 https://www.akio.com/wp-content/uploads/2021/02/Fav-icon.png AKIO https://www.akio.com/en/ 32 32 Odigo completes the acquisition of Akio and strengthens its ambition: building a leading sovereign European alternative in the CCaaS and CXaaS markets https://www.akio.com/en/blog/odigo-completes-the-acquisition-of-akio-and-strengthens-its-ambition-building-a-leading-sovereign-european-alternative-in-the-ccaas-and-cxaas-markets/ Wed, 12 Nov 2025 15:09:35 +0000 https://www.akio.com/?p=51678 London, 06 November 2025 – Odigo Press Release Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer of Customer Experience as a Service (CXaaS) in Europe, today marks a major milestone in its development with the acquisition of Akio. This strategic transaction, supported by Seven2, Odigo’s majority investor since […]

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]]> Akio Unified: Multi-Factor Authentication (MFA) – factsheet https://www.akio.com/en/blog/akio-unified-multi-factor-authentication-mfa-factsheet/ Mon, 27 Oct 2025 10:32:55 +0000 https://www.akio.com/?p=51223 The latest developments in secure authentication management and data protection Improving cybersecurity measures has become crucial for businesses with the new European regulations (particularly the NIS2 framework). AKIO offers strategies to strengthen resilience against cyber threats, including the implementation of multi-factor authentication (MFA). Discover the latest developments in user authentication, including improved password management, automated […]

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]]> Akio Unified: Supervision dashboards – factsheet https://www.akio.com/en/blog/akio-unified-supervision-dashboards-factsheet/ Mon, 20 Oct 2025 07:56:23 +0000 https://www.akio.com/?p=51252 Discover the updates to the real-time Akio monitoring dashboard New features of the omnichannel customer service software Akio Unified that not only improve the user experience, but also significantly enhance operational efficiency for supervisors. The combination of ergonomic design, enhanced data visibility and powerful filtering capabilities provides supervisors with the tools they need to optimise team performance in […]

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]]> Akio Unified: Agent Assist – Writing assistance to empower the agent – factsheet https://www.akio.com/en/blog/akio-agent-assist-writing-assistance-to-empower-the-agent-factsheet/ Mon, 29 Sep 2025 08:54:53 +0000 https://www.akio.com/?p=51088 AI for empowered agents and an enhanced customer experience New feature of the omnichannel customer service software Akio Unified to boost operational efficiency, reduce costs, ensure compliance, and enhance personalization: when an interaction begins, an AI-generated response suggestion is offered to the agent. It relies on the customer’s business knowledge base (RAG technology). Benefits include a […]

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]]> Akio Unified: Interaction Analytics, analysis and automation for agents and supervisors – Factsheet https://www.akio.com/en/blog/akio-unified-interaction-analytics-analysis-and-automation-for-agents-and-supervisors-factsheet/ Tue, 09 Sep 2025 09:01:36 +0000 https://www.akio.com/?p=51173 Use classification for concrete, automatable actions with Akio Interaction Analytics Analysis of incoming interactions, providing information on the sentiment and topics of requests. Key features include interaction categorisation, workflow efficiency improvements and targeted message routing. A feature that allows supervisors and agents, via filters in particular, to manage their workload more efficiently. The aim is […]

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]]> The 2025 back-to-school editorial by Patrick GIUDICELLI, President of AKIO https://www.akio.com/en/blog/the-2025-back-to-school-editorial-by-patrick-giudicelli-president-of-akio/ Tue, 02 Sep 2025 09:42:08 +0000 https://www.akio.com/?p=51051 Dear customers and partners, As we head into the new season, we remain focused on our goal: putting technology at the service of contact center agents. The akio.cx software suite, which is fully omnichannel and unified, simplifies the daily lives of customer service advisors, improves team collaboration and values the customer’s voice to enhance performance. […]

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]]> 15–20 September: AKIO has been selected to represent France at the G20 Entrepreneurs Summit in Johannesburg https://www.akio.com/en/blog/15-20-september-akio-represents-france-at-g20-entrepreneurs-summit-johannesburg/ Mon, 18 Aug 2025 09:26:31 +0000 https://www.akio.com/?p=50845 From 15 to 20 September 2025, the French delegation to the G20 YEA will meet in Johannesburg, South Africa. Every year, alongside the G20 summit, the G20 YEA (Young Entrepreneurs’ Alliance) brings together a selection of innovative entrepreneurs and start-ups from the 20 member countries. On this occasion, Patrick Giudicelli, President of AKIO, will represent […]

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]]> The drivers of ENGIE Pro Customer Service performance https://www.akio.com/en/blog/the-drivers-of-engie-pro-customer-service-performance/ Tue, 29 Jul 2025 09:02:58 +0000 https://www.akio.com/?p=48658 Over the years, ENGIE Pro’s Customer Service has put in place a series of measures aimed at continuously improving the customer experience, making it one of the best performers in this field. This recognised quality is based on four pillars: proximity, quality, fluidity and security. As a long-standing AKIO customer, ENGIE Pro has been at […]

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]]> Improve contact center performance and the quality of Customer Relations with akio.cx https://www.akio.com/en/blog/improve-contact-center-performance-and-customer-relations-quality-with-akio-cx/ Wed, 05 Mar 2025 11:51:54 +0000 https://www.akio.com/?p=47234 In a world where 70% of consumers believe that AI can improve the personalisation and efficiency of the customer experience, and where more than 50% think that companies should make better use of data to personalise their offers (Deloitte 2024 study), companies must intensify their efforts to meet the growing expectations of their customers. Contact […]

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]]> [Exhibition] Customer Experience professionals, join us at All4Customer 2025! https://www.akio.com/en/blog/exhibition-meet-us-at-all4customer-1-2-3-april-2025/ Mon, 24 Feb 2025 11:52:59 +0000 https://www.akio.com/?p=47955 The AKIO teams and their partner Alcatel-Lucent Enterprise will welcome you at Stand D58 during A4C, the must-attend event for Customer Experience professionals, Pavilion 4, Porte de Versailles, Paris, on 1–3 April. Mark your calendars! At the beginning of April, don’t miss this key event to discover the latest innovations in Customer Relations. Join an exhibition […]

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