Alcatel-Lucent Enterprise expands its Digital Age Communications portofolio with ALE Connect powered by AKIO, an innovative platform born from a two years R&D partnership, combining the best of call center phone and digital technologies.
Alcatel-Lucent Enterprise clients using the exceptional capabilities of the OmniTouch® Contact Center Standard Edition to handle customer requests over the phone, have now the ability to manage digital interactions (email, WCB, chat, FB Messenger, Twitter DM) with ALE Connect, hybrid Call Center as a Service solution.
Read the Press Release to know more about this unique offer allowing companies to tackle the challenges of Customer Relationship Management in the digital age!
To provide the best experiences, we use technologies such as cookies to store and/or access device information. Consent to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Failure to consent or withdrawing consent may adversely affect certain features and functions.