La Poste Mobile » Akio | Customer experience management software

La Poste Mobile

La Poste Mobile commits to “treat its current and future customers equally well”


logo-ref-la-poste-mobile-logoTelephony is not new to La Poste – it has been in the industry a long time. In partnership with SFR, La Poste launched La Poste Mobile in May 2011. La Poste Mobile is the first mobile carrier in France to offer all its services with or without a contract. (…) La Poste Mobile has experienced strong growth with more than 500,000 subscribers in its first 6 months of operation. A feat based, among other factors, on its large distribution network (10,000 post offices) and the quality of its customer service.
(…) Akio solutions had already been tried and proven within La Poste, but a call for tender was issued to meet the carrier’s new needs, with extremely strict requirements in terms of upgradeability and capacities for routing, automation and flow traceability…


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