GIC » Akio | Customer experience management software


Le GIC improves its quality of service with Akio Contact Center


GIClogoFounded in 1955 by the Caisse des Dépôts et Consignations and national companies, GIC is an interprofessional housing organization. A leading administrator of the Action Logement (financial assistance for housing) program, GIC has 12 offices in France, has granted 37,000 assistance packages and collected €143.4 million. GIC has 260 employees and 2 contact centers each with 8 agents.

(…) It was extremely difficult to evaluate file traceability and archiving was complicated. Customer satisfaction was rather low given the processing delays and lack of a personal relationship.


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