Le GIC improves its quality of service with Akio Contact Center
Founded in 1955 by the Caisse des Dépôts et Consignations and national companies, GIC is an interprofessional housing organization. A leading administrator of the Action Logement (financial assistance for housing) program, GIC has 12 offices in France, has granted 37,000 assistance packages and collected €143.4 million. GIC has 260 employees and 2 contact centers each with 8 agents.
(…) It was extremely difficult to evaluate file traceability and archiving was complicated. Customer satisfaction was rather low given the processing delays and lack of a personal relationship.