Europcar » Akio | Customer experience management software


Europcar presents its feetback at the Stratégie Clients exhibition, the 4th of April 2012


In a multilingual and international context, Europcar set up a web contact management project (incoming emails, Web selfservice and the livechat coming soon) in order to optimise the contact centre quality of service and productivity. More of 200 advisers around the world are involved in immediate and quantifiable results.



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