April Santé Prévoyance » Akio | Customer experience management software

April Santé Prévoyance

Priority for email media 


APRIL Santé Prévoyance design, manage and distribute insurance solutions and assistance services for private individuals and professionals

[3200 emails/month, 1500 visits to FAQ/month, 30 agents]
Laëtitia Beretti_3

"Since February 2011, we integrated Akio Mail Center which enables to answer more quickly, and with more fluidity to our customers. Our emails are processed within 24 hours!”
Laëtitia Beretti, project manager April Santé Prévoyance
Background and objective of the project :

Since February, 2011, Akio helps April in implementing a crosscanal customer relationship strategy.


Products by Akio


Results / ROI :
  • efficient sorting, distributing and processing of incoming and outgoing emails
  • improvement in “pre-qualification” which results in a more efficient distribution of customer requests



Requested channels: