Find out our resources to get the information and answers to help you set up the best customer experience management strategy.
Chat conference script
(only in French)
- How to personalize and deal with customer complaint?
Laurent Garnier, VP for KP/AM consulting firm and Nicolas Courjaud, Quality manager for MAIF group – May 2013
- How to ensure your customers with a unique multichannel experience?
Philippe Poux, customer relationship expert for Contexteor company – December 2012
- Customer relationship management: revolution is underway!
- Unified Interaction Center by Akio
- Testimonial : Showroomprivé.com
Studies, infographies & white papers
(only in French)
- Infography: customer experience barometer – insurance - July 2014
- Infography: customer experience barometer – banking - June 2014
- Infography: the boom of social networks - 2013
- White paper: “Why a contact center should have an emotional quotient?” - June 2013
- Europcar presents its feedack at the Stratégie Clients exhibition, 4 Avril 2012 (only in French)
TestimonialsBrandalley Personalised demo
Come and meet the Akio teams on April 18th, 19th and 20th at the most prestigious customer service trade fair in France! Akio is a leading customer service software provider. With its two brands, Aki...See more
Akio invites you to an extraordinary morning to discuss and debate on the customer experience, on Friday the 5th of April 2013 from 8:45 AM to 2 PM. Pavillon Kléber. 7 rue Cimarosa 75016 PARIS ...See more
Akio will attend the Stratégie Client exhibition on the 16th, 17th and 18th of april 2013 in Paris, Porte de Versailles. Visit us, booth E18 ! Akio will also attend 2 conferences: Tuesday,...See more