Take advantage of the high tech skills of Akio’s experts and find the best way to manage the customer experience.
If you want to:
- Get consulting and audit services
- Get help to implement Akio solutions
- Get training in Akio’s tools
- Get technical assistance
Get consulting and audit services
Akio offers you consulting and integration services to provide you with the best assistance to implement its solutions.
How can I best organise my customer contact centre as part of my multi-channel customer pathway project? Is management by skill relevant? How can I best combine the launch of a professional chat service in relation to my organisational constraints?
Akio can help you examine all of these issues, which are often of structural importance for your business. Our teams of consultants have both solid functional skills and excellent knowledge of the organisational issues facing Customer Service departments and Call Centres.
IS integration services
Setting up a professional multi-channel contact processing solution enables you to improve the effectiveness and reaction times of your Customer Service advisers and so make a positive contribution to your overall Customer Relations management. But this type of solution too often remains outside companies’ Information Systems. This removes the possibility of capitalising on exchanges in a common reference base: CRM, ERP, EDM, etc.
Akio offers a series of connectors: APIs, WebServices, etc. to enable quick and easy solution integration with IS.But over and above these technical gateways, Akio provides its customers with its expertise to help them implement integration projects.
Get help to implement Akio solutions
Akio uses a methodology to implement its solutions that is based on strictness, professionalism and the definition of key stages to ensure a quick, effective and high performance production launch.
The 5 stages involved in the implementation of our solutions:
- Definition phase: definition of the type of organisation required, both in technical and functional terms.
- Technical installation phase: installation of our solutions in a test environment, technical acceptance.
- Functional configuration phase: creation of the functional production environment.
- Test/acceptance phase: checking that the functional configuration works correctly in the production environment.
- Project monitoring phase: validation of the configuration implemented.
Get training in Akio’s tools
Even the best software in the world is useless unless it comes with a full, long-term training programme: Akio attaches specific importance to provide training to its users, whether end-users, supervisors or administrators. Whether you use our applications to manage contacts with your customers or are in charge of supervising and administrating a complete Akio solution, our aim is to make you as productive and as effective as possible.
The implementation of our applications is therefore always accompanied by a training and skills transfer cycle so that after you implement our solutions you are able to make the best use possible of them and guarantee their functional and/or technical operation.
User training seeks to ensure that each user is able to make the most of the functional richness of our solutions.
Functional supervisor / administrator training is vital for the good management of a Customer Service department or Call Centre.
Technical administrator training constitutes a real technical skills transfer that enables you to take charge of the technical operations related to using our solutions.
Get technical assistance
Akio’s offers are considered the most reliable on the market in their field thanks to a high design quality notably ensured by our partner France Télécom R&D, who takes charge of all the technical and functional tests and the load increase capacities of our solutions.
The strong functional and technical stability of our offers means that we can offer each AKIO customer free corrective maintenance for all our solutions. This assistance consists in supplying and installing corrective patches.
An application’s success depends on its richness and its functional scalability. Akio has been able to develop its offers since 1999 to offer all its customers the “best of breed”, in terms of managing incoming and outgoing contacts.
Since its creation, Akio has released an average of one major version per year. These successive versions are based in the main on the comments we receive from the thousands of Akio solution users, but also on paying close attention to changes in the market and its trends.