Akio Web Box
An innovative solution to improve customer journey on the web
Akio Web Box is an unified end-user interface.
It is a customizable graphic object which easily integrates on your brand website. Akio Web Box assists your visitors at any time while browsing and guarantees a crosschanel interaction between any other media (chat, co-browsing, web call back, email form…).
Offer to your visitors a 24-hour assistance
The right channel at the right time. Akio Web Box is a “guardian angel” available at any time which informs its visitors. The customer is autonomous but never alone. According to his profile (VIP customer or simple visitor), the time of his visit, the average of his shopping cart, the availability of advisers or any other parameter which you would have previously determined; the web box will suggest a chat, a virtual assistant, an email form…
From one media to another, without interuption. Every interaction from a channel to another is insured within the same interface, without any interuption. The visitor is informed when he is changing from one media to another. Get ready to improve your satisfaction rate by delivering first contact resolution!
Conversion rate optimization. The visitor is accompanied in each moment during his navigation: the relationship is personalized and adapted to his profile which constantly guides him in the conversion tunnel or makes him feel reassured in his relationship with your brand.
Esay to implement. The interface integrates easily into your web site and starts intelligently according to chosen parameters (average shopping cart, visited pages).
Customize Akio Web Box with the look and feel of your website. In the center, on the side, at the bottom of web page, round or rectangular … It is up to you!