Akio SMS Center
Management of your mobile contacts by SMS
Akio SMS Center is the application that lets you reply to your contacts by SMS.
The SMS Center module is integrated into Akio UIC and has the following features:
Sending SMS in cross-channel mode
From Akio Mail Center (or any other Akio module), you can combine sending an email by sending an SMS at the same time. You can also call someone again, alert or promote by SMS with this module.
Control the SMS format
You control the format (with or without exchange log) and the message size. If the text exceeds 160 characters, the SMS will be split and sent later.
Content qualification to get statistics
Each SMS received and sent is qualified according to criteria that are defined (information, confirmation, promotion, reminder, etc.). These criteria will offer a basis for the use of statatiscal data.
Customised reports and statistics
Advanced reports are available from this module to see the number of SMS sent and received, the number of failures or the number of wrong numbers and so on.
- Customer service accessible from your customers’ mobiles
- Direct access to the contact’s multi-channel customer file
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