Akio Doc & Fax Center
Fax and letter management
Akio Doc Center is the letter management application and Akio Fax Center is the fax management application. These modules enable you to virtualise, process and archive your “paper” documents from the Akio application.
The Akio Doc & Fax Center modules are integrated into Akio UIC and have the following features:
Automatic fax analysis
The incoming fax is analysed by Optical Character Reader (OCR) upstream. It is then converted into an event to be processed in Akio’s multi-channel wait queue. The fax may also be kept as an attachment in the folder.
The document is processed and converted into a PDF manually or automatically in order to create a complete file in Akio that logs all of the letter’s information.
The file created is distributed automatically in a multi-channel wait queue by Akio’s multi-channel ACD in order to be processed as quickly as possible by competent, available advisers.
Integration with APIs
The integration of these modules with APIs enables you to complete your information systems with data from documents and you may also archive them in your Electronic Document Management. In addition, Akio can take account of all your task workflows quite simply, even when they are highly advanced.
The multi-channel knowledge base lets you access standard responses to help advisers save time in processing letters and faxes. On output, Akio suggests configuring automatically the merge fields needed to send a letter or a fax.
These modules offer complete and advanced time and quality statistics for the responses you send. You have a large number of standard reports. You may also easily configure customised and exportable reports.
- Integration possible with Docapost (incoming document management solutions) and Maïleva (document despatch solutions) as well as all EDM systems (Itsoft, Novaxel, etc.).
- Getting rid of paper will considerably reduce your costs and environmental impact.
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