82% of customers still prefer a telephone call when contacting a company’s customer service department*:
(*) BVA and Viséo Conseil study – October 2011
Don’t let yourself be swamped – optimise the management of your incoming call flows.
Right experience / multi-channel / ACD / contact manager / reporting
Akio Contact Center
Controlled incoming call flow management by ACD.
Akio Voice Portal
The Interactive Voice Response for automated self service reception.
Akio Voice Studio
The professional workshop to define your calls routing architecture.
Akio Direct Voice
Industrialised telemarketing campaign management.