Akio Web SelfService
Akio Web SelfService lets you make your information accessible to surfers at any time from your website. This module guarantees that you can offer quality answers to the questions that you contacts ask most often.
The Akio Web SelfService module is integrated into Akio UIC and has the following features:
Information available 24 hours a day
A selection of the most frequent questions/answers may be provided to surfers on your website. With dynamic feedback, this section develops automatically according to how frequently the questions are asked.
Users may ask their questions directly in natural language, carry out a search using keywords or look for the information in the tree structure of the knowledge base.
Suggested themes enable surfers to select their questions and find answers quickly by browsing this base.
Natural language search
Surfers can enter their questions manually in a dedicated space. Akio’s powerful artificial intelligence engine will then recognise the question and suggest the best 5 answers to the surfer. Test this search mode now on our website (on the right hand side of your screen).
If the Web SelfService module cannot find an answer, it stores the surfer’s question in its memory and can suggest that they contact an adviser directly by chat, email, web callback or any other media in the Unified Interaction Center software.
Each answer suggested to the surfer may be assessed in order to increase your contacts’ satisfaction rate. You may make these assessments public.
Statistics on the frequency of the answers consulted, the number of visits or the satisfaction rate are available in this module.
- Your customer service is available 24 hours a day, 7 days a week.
- Information provided evolve and update automatically.
- The artificial intelligence engine is one of the most performant of the market, developed especially for the customer relationship area .
- The Akio’s artificial intelligence makes also the virtual assistant smart, Akio Virtual Assistant. The AI technology is combined with the Nabu one, the dialogue intelligence.
Akio Smart Router