The Akio software
Akio Unified Interaction Center
Akio Smart Router
Akio Knowledge BaseThe shared knowledge base lets you store and list all the responses that are suitable to each contact channel.
Akio Report ManagerThe multi-channel statistics engine provides all the indicators you need to control your activity in real time.
Akio Contact Manager Centralises all the information and interactions with a customer from their first contact, regardless of the media.
Akio Agent DesktopThe unified interface to manage customers’ incoming interactions.
Akio Smart Router Akio’s routing engine lets you guide systematically and intelligently all incoming flows to the right skills, depending on their availability.
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