Akio Virtual Assistant
The smart virtual assistant
Now a key element in the customer journey over the web, Akio Virtual Assistant customises how you welcome your users and greatly reduces your incoming contact flows.
our customer : BrandAlley
our customer: City of Lannion
A multilingual agent specialised in helpdesk
The smart virtual assistant can be specialised in helpdesk questions. For the current demo version, the Akio Virtual Assistant understands and answers back in Chinese.
The Akio Virtual Assistant module is integrated into Akio UIC and has the following features:
Autonomy and Availability
The assistant is online on your website 24 hours a day, 7 days a week, to respond to several thousand users at the same time.
Artificial intelligence and natural language
Supported by natural language dialogue technology and combined with the artificial intelligence engine, the virtual assistant adapts, modifies and completes its knowledge base automatically according to questions asked by users.
The virtual assistant may send links to users to help them and/or guide them with their browsing.
Cross-channel bounces back
When the virtual assistant is unable to provide the user with the best response, you can suggest a chat with an adviser, a web callback or any other media in the Unified Interaction Center application.
You can access the record of the exchanges between the user and the virtual adviser from the module. So, you can analyse the questions asked by your contacts to optimise the handling and quality of the responses that are sent.
The module offers the possibility of generating statistical reports according to precise criteria in order to analyse the themes that are dealt with during discussions between the virtual assistant and the user.
- Akio’s virtual assistance combines different technologies enabling both dialogue and self-training by Artificial intelligence.
- Akio Virtual Assistant is multilingual. You can offer it on all your sites and forums in France and abroad.
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