SFR Business Team
SFR Business Team integrates Akio Interaction Center into its Contact centre CrossCanal solution environment
Their objective is to provide companies with a single administration and reporting interface to monitor the activities of all their contacts, whether by telephone or email.
This solution Contact centre Crosscanal is implemented with assistance from SFR Business Team thanks to a team specialised in the customer relationship area with a single contact who monitors the project from end to end.
They use Contact centre CrossCanal :
- La Poste Mobile, Vinci, Conrad, EDF, IP Santé, Mediapost, Transilien…