“Dealing with over 10,000 interactions per month, Akio Unified allows us to manage the customer services for 18 brands that we work for. With Akio, we have managed to break the existing silos to provide a high quality service level to customers and prospects in a very short delay.” Kaouthare Bassit, Customer Relationship Manager, The Other Store find out more
“We have been working with Akio for 8 years now ! Akio tool enables to facilitate incoming emails and to be more reactive on emails coming from our members and our prospects.” Claudine Briquet-Champroux, IT manager find out more
“With a crosscanal strategy, there is a great opportunity to reform our approach, to modernize it, while keeping in mind that it is inevitably necessary to continue to reduce our costs.” Christophe Candé, CEO Mutieg (Insurance company for energy and gas industries) find out more
“Nowadays it is not possible to imagine a visitor leaving your web site just because he did not find any answer to his question. Thanks to Akio Unified Interaction Center, we can answer to a customer by having all the history of his contacts. It is an great advantage regarding productivity, customer relationship and quality of service.” Alexandre Baron, customer service director find out more
“Since February 2011, we integrated Akio Mail Center which enables to answer more quickly, and with more fluidity to our customers. Our emails are processed within 24 hours!” Laëtitia Beretti, project manager April Santé Prévoyance find out more
“Bringing AKIO’s solution into our customer service department provided our advisers with real comfort in the email handling process. At the same time we have also considerably increased our productivity“, Martine Maire-Prud’homme, Customers Relations Manager for GSF, part of the SEB Group.
“When we chose Akio to handle our incoming email flows, we were attracted by the flexibility of the full Web solution, and its functional aspects…“, Marie-Laurence Khaïda, Customer Service Manager at ViaMichelin.
“The pragmatism of Akio’s teams and their solidity as a software publisher are very reassuring. Their assistance throughout the project enabled us to meet the deadlines we had set for ourselves and access a solution that was tailor-made to our needs “, Jérôme Aguesse, Web Production Director.
“Akio is our partner since 2009 and helps us in the definition of our global strategy of our customer experience management and in the implementation of its unified software for the treatment of our calls and our emails. Today, Akio solution allows us to optimize the work of our 110 agents who answer customer requests coming from 8 different countries: France, Belgium, Spain, Italy, Portugal, Netherlands, England and Poland”, Mihane Giagnolini, Customer Service Director for Europe at Showroomprivé.com.Find out more
“Increases in loads are well managed as although the number of emails we receive (around 2500 per week) is up significantly, the response automation (standard responses) and handling facility enable us, with a constant structure, to handle three to four times more emails “, Vincent Levy, Internet Director.
“The Akio Contact Center is so simple to use and quick to implement that our teams were able to get to grips with it quickly and improve their reactions times to offer superior quality of service to our customers”, Thomas Pellissard, Customer Relationship Centre Manager.Find out more
“Akio Mail Center is a very simple, user-friendly and ergonomical solution. The technical teams are always available and react quickly. Thanks to Akio™, we have even managed to reduce the number of incoming emails. A customer who needs an answer within 24 or 48 hours doesn’t want to have to send a reminder…“, Romain Gava, ADL Partner Customer Centre Manager.
“Our new voice server is a strategic link in our quality of service. Our customers can now access the information they want quickly and prepare their journey better as they are connected directly to an advisor. Akio enables us to guarantee this service and develop our platform with complete peace of mind according to our needs”, emphasises the Division Corporate & Event.
“SaaS mode didn’t appear to be the right choice at first glance, but in the end it was most definitely the right one. It has made us able to react really quickly both in business terms and in maintenance terms since Akio keeps an eye on our platform with all the professionalism and quick reactions that we need. Akio have never let our calls go unanswered.”, Dominique Rousselet, Coordination & Technical Expertise Manager.
“Web contacts represent 5% of the total of our incoming flow and nearly 10% of our activity. Thanks to Akio we now have a high performance incoming flows management tool that enables us to manage incoming call flows and incoming web contacts with the same level of effectiveness“, Jacques Piot, Member Relations and Services Director.
Lannion-Trégor Agglomération received the Territoria d’Or 2012 from the Public Innovation Observatory, for Alwena, the smart dialoguing virtual assistant. This virtual assistant is the first to be used by a local authority in France. Alwena customises the visitors’ reception on websites decreasing widely incoming email and call flows providing efficient answers.
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