Akio Day: the date of the customer experience management

Akio invites you to an extraordinary morning to discuss and debate on the customer experience, on Friday the 5th of April 2013 from 8:45 AM to 2 PM. Pavillon Kléber.

7 rue Cimarosa 75016 PARIS

Programme:

8h45 Breakfast
9h30 Better knowledge for a better service: the Information System at the centre of the customer strategy. Akio Unified Interaction Center revealed in exclusivity – Speaker: Malik Fadel, Akio Chief Executive Officer.
9h50 Cloud and mobile, the new ruptures in your customer relationship - Speaker: Yann Domenech, SFR Business Team Customer Relationship Solutions Director.
10h15 Break
11h00 Presentation of the study led by Colorado and CXP on the 2013 calendar of the customer relationship management (Practices, equipements and perspectives) – Speakers: Laurent Deslandres, Colorado Consulting Director and Jocelyne Youyou, CXP Mission Director. 
11h20 Customisation of the customer relationship: the major stakes of the new contact centre - Round table of customer relationship experts, moderated by: Christophe Candé, MUTIEG Chief Executive Officer.

Speakers:
Patrick Giudicelli, President of Akio.
europcar

Véronique Pianelli, Europcar International, Reservation & Customer Support Manager.
SFR_business_team

Arnaud Cavé, SFR Business Team, Customer Relationship Marketing Offers Manager.

ACTICALL

Arnaud de Lacoste, Acticall, Chief Executive Officer.
steria

Frédéric Dufaux, Steria France, Telecom and Services, Executive Director of the Utilities sector.
12h30 Conclusion by Akio
12h45 Cocktail
14h00 Akio's users' club   (reserved for Akio's customers)
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