Akio Day: the date of the customer experience management
Akio invites you to an extraordinary morning to discuss and debate on the customer experience, on Friday the 5th of April 2013 from 8:45 AM to 2 PM. Pavillon Kléber.
|9h30||Better knowledge for a better service: the Information System at the centre of the customer strategy. Akio Unified Interaction Center revealed in exclusivity – Speaker: Malik Fadel, Akio Chief Executive Officer.|
|9h50||Cloud and mobile, the new ruptures in your customer relationship - Speaker: Yann Domenech, SFR Business Team Customer Relationship Solutions Director.|
|11h00||Presentation of the study led by Colorado and CXP on the 2013 calendar of the customer relationship management (Practices, equipements and perspectives) – Speakers: Laurent Deslandres, Colorado Consulting Director and Jocelyne Youyou, CXP Mission Director.|
|11h20||Customisation of the customer relationship: the major stakes of the new contact centre - Round table of customer relationship experts, moderated by: Christophe Candé, MUTIEG Chief Executive Officer.
Patrick Giudicelli, President of Akio.
Véronique Pianelli, Europcar International, Reservation & Customer Support Manager.
Arnaud Cavé, SFR Business Team, Customer Relationship Marketing Offers Manager.
Arnaud de Lacoste, Acticall, Chief Executive Officer.
Frédéric Dufaux, Steria France, Telecom and Services, Executive Director of the Utilities sector.
|12h30||Conclusion by Akio|
|14h00||Akio's users' club (reserved for Akio's customers)|